Lunex4KTV / Policies and information
Terms and Conditions
Read the terms for using Lunex4KTV, placing orders, and receiving digital services.
Digital services · Lunex4KTV
Clear information, in one place
Terms and Conditions for Lunex4KTV
Read the terms for using Lunex4KTV, placing orders, and receiving digital services.
About these terms
These Terms and Conditions govern the Lunex4KTV website, digital services, support, and related features. “Lunex4KTV,” “we,” “us,” and “our” refer to the provider of the website and services. “Customer,” “user,” and “you” refer to visitors and service users. By visiting the website, placing an order, or using our services, you accept these terms. If you do not agree, do not use the website or services.
Using our website
Use our website only for lawful purposes. Do not damage the website or infrastructure, bypass security, distribute malware or harmful code, collect website data through unauthorized automated systems, submit false or fraudulent information, resell our services without permission, or violate applicable law. We may restrict or terminate access when misuse is established.
Age and authority
Only people legally able to enter a contract may place an order. You confirm that you are at least 18 or otherwise legally authorized to contract under the law applicable in your country. Minors must use the services under the responsibility and supervision of a parent or legal guardian.
Our digital services
Lunex4KTV supplies digital services and support over the internet. The relevant product or order page describes the service, term, features, and conditions. We may improve, adapt, or technically change services when needed for security, maintenance, performance, or development.
Orders
Before confirming an order, check the selected service, term, price, and contact details. Processing starts after the required payment is received successfully. Relevant information is sent through your supplied communication channel, such as email or WhatsApp. We may refuse, pause, or cancel an order when there is a reasonable concern about fraud, misuse, technical error, or inaccurate payment or customer details.
Prices
The current price is shown before an order is completed. Future prices may change due to service changes, operating costs, taxes, or commercial circumstances. A price change does not affect an order already fully paid and confirmed unless the law provides otherwise.
Payments
External payment providers may process payments and apply their own conditions. When full card details are processed directly by a provider, Lunex4KTV does not independently store those full details. You are responsible for accurate payment information and for using a payment method you are authorized to use.
Digital delivery and activation
After a successful order, we provide the required information by email, WhatsApp, or another agreed channel. We aim to process orders promptly, but stated delivery and activation times are estimates. Technical issues, maintenance, verification, or third-party circumstances may cause delays.
Customer responsibilities
You are responsible for a sufficiently stable connection, compatible equipment, correct installation, accurate contact details, secure storage of credentials, and compliance with local laws. Do not share, sell, or publish access details without permission. Issues caused solely by your equipment, software, connection, or settings do not automatically become our responsibility.
Availability and maintenance
We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Maintenance, server or network faults, internet outages, security incidents, updates, third-party issues, and circumstances outside our reasonable control may cause interruptions. We try to resolve technical issues as quickly as reasonably possible.
Support
Contact Lunex4KTV Support about orders, activation, installation, compatible devices, basic configuration, account access, or general technical questions. We aim to respond promptly. Response times depend on timing, complexity, and the number of requests.
Cancellations and refunds
Cancellation and refund requests follow our separate Returns and Refund Policy and applicable consumer law. Special rules may apply once digital delivery or performance begins. Where required, we request advance consent for immediate performance and explain any effect on withdrawal rights.
Website information
We aim to keep product information, prices, and descriptions accurate and current. Technical errors, typographical errors, or outdated information may occasionally occur. We may correct clear errors and update information, design, features, and website components when necessary.
External websites and services
Our website may link to or integrate payment, analytics, video, security, or social platforms. Independent services have their own terms and privacy policies. We do not control every aspect of their availability, security, or content and cannot accept unlimited responsibility for them.
Intellectual property
Our original website content and design, including text, graphics, logos, layouts, and certain software components, are protected by applicable intellectual property rights. Do not commercially copy, publish, distribute, or reuse protected material without permission unless expressly permitted by law. Third-party rights remain with their respective owners.
Fraud and misuse
We may act when a customer supplies fraudulent information, uses unauthorized payments, attempts unauthorized system access, distributes or sells credentials without permission, deliberately misuses services, or makes unlawful chargebacks. Depending on the circumstances, access may be limited or terminated.
Limits on liability
Lunex4KTV remains liable where mandatory law requires it. To the extent permitted by law, we are not liable for indirect loss caused by circumstances outside our reasonable control, including customer connection issues, incompatible equipment, or independent provider outages. Nothing excludes or limits rights or liability that mandatory law protects.
Events beyond our control
We are not responsible for delay or temporary inability to perform caused by circumstances reasonably outside our control. Examples include major internet or infrastructure failures, natural disasters, cyber incidents, government measures, power outages, and widespread hosting or payment provider problems.
Privacy and personal information
We process personal information under our Privacy Policy and applicable privacy law, including GDPR where applicable. See our Cookie Policy for information on cookies and similar technologies. Read both policies carefully.
Changes to these terms
We may update these terms when services, operations, the website, or applicable rules change. The current version is published on our website. Where separate notice or consent is legally required, we follow the applicable procedure.
Ending service access
We may restrict or end access for serious breaches of these terms, fraud, system misuse, or unlawful conduct. Where required by the circumstances or law, we consider proportionality and the customer’s statutory rights.
Applicable law and consumer rights
The relevant conflict-of-law rules determine which law applies. If Dutch law applies, these terms are interpreted accordingly. Mandatory consumer rights applicable in your country of residence remain protected. We prefer to resolve complaints and disputes directly and cooperatively first.
Contact
For questions about these terms or a service, contact Lunex4KTV Support using the official contact information on our website. Use the official website and its published details to avoid unauthorized or misleading third parties.
Final provision
By using the website or services, you confirm that you have read and accepted these terms. If any provision is invalid or unenforceable, the remaining provisions continue to apply as far as permitted by law.